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Problems and Troubleshooting

Knowledgebase Problems and Troubleshooting

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I lost my password, how can I find out what it is?

The fastest and easiest method is for you to use the

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I have not received the registration email, how can I have the system send me another?

I have either self-registered or our Administrator created my account – but I have not received the registration invitation email.

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How do I edit my account information or change my password?

Once you have logged in, you may modify your preferences by clicking on the User Preferences link under the Settings icon in the Module Navigator on the left side of the screen.

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Sometimes when registering or logging in, I get a blank page or a page update did not happen. How do I fix this?

If this happens,

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Is live technical support available if I have problems?

At this time, all issues or comments need to be submitted via the support ticket system.  We strive to resolve issues as soon as possible, usually within one business day.

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